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MyWifi Wireless Service at Hackensack to be Disconnected

Hackensack Meridian Health Medical GroupHackensack University Medical Center

What you need to know  MyWifi wireless service at Hackensack University Medical Center will be disconnected on Wednesday, September 30,2020.  To connect to TeamHMH, use password: bestcare For more information, contact IT Service Desk at ITServiceDesk@hackensackmeridian.org or call 551-996-4357. Related

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Epic Action Item: SARS-CoV-2 Results

Hackensack University Medical CenterJersey Shore University Medical CenterJFK Medical Center

Due to the widespread increase in COVID-19 infection across the rest of thecountry, there is now a severe shortage of SARS-CoV-2 rapid testing kits. As a result, the laboratory may reflex to Biofire’s Respiratory Panel ver 2.1, which contains a

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New Epic Service Desk Coming May 13

All LocationsAll Specialties

Beginning Wednesday, May 13, Hackensack Meridian Health’s IT Field Services and Help Desk will have some changes. One of the key changes coming May 13 is the implementation of a  new 24/7 Epic Service Desk staffed with qualified Epic specialists

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Epic Downtime: April 30

All Locations

What you need to know Due to IT Security maintenance, Epic will have a 1 – hour downtime on Thursday, April 30 from 1 a.m. to 2 a.m. During this downtime, the system is in a “Read Only” state which

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Blood/Urine/Sputum Culture Source Changes

All Locations

Effective March 10, 2020, there has been a change in blood, urine, sputum culture source changes. All epic users who order blood, urine or sputum cultures are impacted by this change. The sources will be changing to a more refined

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New Workflow for Completing Medication Refills

All Locations

Effective immediately, there is a new workflow for completing medication refills. Providers who refill medication using e-Prescribe can chose one of two options when completing medication refills. Click here for more details. Related Posts HMHP Expands Successful Prescription Initiative Brand

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E-Prescribing Maintenance: March 2

Bayshore Medical CenterHackensack Meridian Health Medical GroupHackensack University Medical CenterJersey Shore University Medical CenterJFK Johnson Rehabilitation InstituteJFK Medical CenterJohn Theurer Cancer CenterJoseph M. Sanzari Children's HospitalK. Hovnanian Children's HospitalOcean Medical CenterPalisades Medical CenterRaritan Bay Medical CenterRiverview Medical CenterShore Rehabilitation InstituteSouthern Ocean Medical Center

What you need to know E-Prescribing will undergo a one-hour downtime so maintenance can be performed to meet federal guidelines. During the downtime, clinicians will be unable to ePrescribe or make any requests for Medical History or Pharmacy Eligibility through

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Coronavirus Phishing Alert

All Locations

What you need to know The 2019 novel coronavirus has provided an opportunity for new malicious phishing campaigns. Please be on alert for emails with Coronavirus in the Subject line that can compromise the HMH network, such as this: The

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Vaping Question Added to Epic

Bayshore Medical CenterHackensack Meridian Health Medical GroupHackensack University Medical CenterJersey Shore University Medical CenterJFK Johnson Rehabilitation InstituteJFK Medical CenterJohn Theurer Cancer CenterJoseph M. Sanzari Children's HospitalK. Hovnanian Children's HospitalOcean Medical CenterPalisades Medical CenterRaritan Bay Medical CenterRiverview Medical CenterShore Rehabilitation InstituteSouthern Ocean Medical Center

What you need to know To help physicians address the growing vaping epidemic, the Patient Safety and Quality Department has created a vaping question for patients aged 12 and above in Epic’s admission navigator. This question is now live. Thank

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New Way to Connect to Citrix

All Locations

What you need to know To access Citrix, use connect.hmhn.org. Please note, connect.hackensackumc.net will no longer be available after 9 p.m. Sunday, December 8. Questions For assistance, please contact the IT Service Desk at x3333 or 848-237-3333. Related Posts HMHP Expands Successful

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Enroll in Duo for Remote Access to HMH Network

All Locations

What you need to know Duo is an iPhone/Android app that allows HMH to confirm your identity before granting remote access to your personal data and HMH systems. Beginning December 2, 2019,  you will need Duo to remotely access:  •

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Epic Update: Sepsis Order Protocol

Jersey Shore University Medical CenterK. Hovnanian Children's HospitalOcean Medical CenterShore Rehabilitation InstituteSouthern Ocean Medical Center

What you need to know This pertains to Jersey Shore, Ocean and Southern Ocean Medical Centers. Providers using the Sepsis Order Protocol, should not place stand alone Lactic Acid lab orders. The order within the order set is for a

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Epic Enhancement: Patient Census Lists

Bayshore Medical CenterHackensack Meridian Health Medical GroupHackensack University Medical CenterJersey Shore University Medical CenterJFK Johnson Rehabilitation InstituteJFK Medical CenterJohn Theurer Cancer CenterJoseph M. Sanzari Children's HospitalK. Hovnanian Children's HospitalOcean Medical CenterPalisades Medical CenterRaritan Bay Medical CenterRiverview Medical CenterShore Rehabilitation InstituteSouthern Ocean Medical Center

What you need to know The individual provider and group provider system lists will no longer include Admitting or PCP relationships. They will continue to include patient relationships when the provider is the Attending or is on the Treatment Team.

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Epic Maintenance: Summary of Care Fax

All Locations

What you need to know The Summary of Care fax notification when patients are discharged will now include lab results only for the 48 hours prior to discharge. To view the complete list of results, please look in Epic. Questions

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Epic Maintenance: EKG Tracing

All Locations

What you need to know As of November 5, the hyperlink on EKG tracing in the EKG result report in Epic is now at the top of the report right above sinus rhythm data. The hyperlink was previously located toward

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Southern Region Epic Highlights: October 23

Jersey Shore University Medical CenterK. Hovnanian Children's HospitalOcean Medical CenterSouthern Ocean Medical Center

What you need to know Educational materials can only be accessed when on the HMH network or are available in your Epic Learning Home Dashboard. As we complete Week 2 of our Epic go live, the support staff is being

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Southern Region Epic Highlights: October 25

Jersey Shore University Medical CenterK. Hovnanian Children's HospitalOcean Medical CenterShore Rehabilitation InstituteSouthern Ocean Medical Center

What you need to know Educational materials can only be accessed when on the HMH network or are available in your Epic Learning Home Dashboard. Friday, October 25, will be the final day for the go live command center at

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Southern Region Epic Highlights: October 22

Jersey Shore University Medical CenterK. Hovnanian Children's HospitalOcean Medical CenterSouthern Ocean Medical Center

What you need to know Leadership continues to monitor more complex, critical issues that are outstanding, ensuring that the project team is resourcing and tracking towards resolution.  If a ticket requires escalation, contact your local support center (JSUMC: 732-897-3974; OMC:

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Central Region Epic Flash Alert: Log Out Button

Bayshore Medical CenterRaritan Bay Medical CenterRiverview Medical Center

What you need to know The log out button in Epic has been removed. All Epic users should remember to badge out using Tap and Go whenever leaving a workstation. If you do not have Tap and Go, close Epic

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Southern Region Epic Highlights: October 18

Jersey Shore University Medical CenterK. Hovnanian Children's HospitalOcean Medical CenterShore Rehabilitation InstituteSouthern Ocean Medical Center

What you need to know Overall, we are seeing a slight reduction in daily call volume as issues are transitioning from access and security to more complex workflow issues. Leadership continues to monitor more complex, critical issues that are outstanding,

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Southern Region Epic Highlights: October 17

Jersey Shore University Medical CenterK. Hovnanian Children's HospitalOcean Medical CenterShore Rehabilitation InstituteSouthern Ocean Medical Center

What you need to know Overall, we are seeing a slight reduction in daily call volume as issues are transitioning from access and security to more complex workflow issues. Leadership continues to monitor more complex, critical issues that are outstanding,

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Southern Region Epic Highlights: October 16

Jersey Shore University Medical CenterK. Hovnanian Children's HospitalOcean Medical CenterShore Rehabilitation InstituteSouthern Ocean Medical Center

Epic Highlights of the Day Call and ticket volumes dipped slightly on our second full day with all locations now live and operating. Adjustments to the on-site support should be coordinated by contacting the help desk or your local support

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Southern Region Epic Highlights: October 15

Jersey Shore University Medical CenterK. Hovnanian Children's HospitalOcean Medical CenterShore Rehabilitation InstituteSouthern Ocean Medical Center

What you need to know Monday was the first day of the Epic go live with all outpatient and ambulatory locations now live. Call and ticket volumes increased as expected. Leadership continues to round throughout the facilities and on-site support

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Southern Region Epic Highlights: October 14

Jersey Shore University Medical CenterK. Hovnanian Children's HospitalOcean Medical CenterShore Rehabilitation InstituteSouthern Ocean Medical Center

What you need to know The first day of the Epic go live went well with 725 calls to the help desk and approximately 700 new tickets generated. Common themes included: providers adding Chief Complaint to the Patient Record providers

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Epic Maintenance: Consult and Op Notes

Bayshore Medical CenterHackensack University Medical CenterJFK Johnson Rehabilitation InstituteJFK Medical CenterJohn Theurer Cancer CenterJoseph M. Sanzari Children's HospitalPalisades Medical CenterRaritan Bay Medical CenterRiverview Medical Center

What you need to know As of October 7, 2019 – Consult and Op Notes will now automatically route upon signing. Providers will receive a notification based on their existing communication preferences – either In Basket or Fax.  Please call

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Epic Dictation Available at Hackensack

Hackensack University Medical CenterJohn Theurer Cancer CenterJoseph M. Sanzari Children's Hospital

What you need to know Dragon Medical One (DMO) gives Inpatient and ETD providers the ability to dictate notes directly into Epic without going through a separate service. In addition, you can use your smartphone with a specialized App for

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New IT Self-Service Portal Now Available

All Locations

What you need to know You can now submit non-urgent IT issues via the Customer Self-Service Portal at http://servicedesk.hmhn.org. This service is available for Epic and non-Epic IT issues. Click here for a step-by-step guide on how to submit an

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Epic Support for Palisades Providers

All SpecialtiesPalisades Medical Center

Where to get support Providers can drop in to the Epic Practice Lab in the Palisades physician lounge for Epic assistance. No appointment needed.  Credentialed trainers are on site to answer questions, assist with personalization, or walk through difficult workflows. The Practice Lab will continue through go live on February 28. Palisades

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CPOE Changes Coming to Southern Ocean

All SpecialtiesSouthern Ocean Medical Center

The Epic go live marks an important change in CPOE policy at Southern Ocean Medical Center. Starting September 30, 2019 written orders for inpatients will no longer be allowed. Telephone orders are to be used sparingly when a provider is

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Workflow Review Sessions: Jersey Shore, Ocean and Southern Ocean

All SpecialtiesJersey Shore University Medical CenterK. Hovnanian Children's HospitalOcean Medical CenterSouthern Ocean Medical Center

During workflow review, team members from Wave 3 campuses worked with the Epic application team to compare their workflows to those in the production Epic environment. Together, they identified any gaps or differences and confirmed clinical or operational transformation opportunities,

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Epic Training Coming Soon: Jersey Shore, Ocean and Southern Ocean

All SpecialtiesJersey Shore University Medical CenterK. Hovnanian Children's HospitalOcean Medical CenterSouthern Ocean Medical Center

The Epic electronic health record system is coming to Jersey Shore, Ocean Medical Center and Southern Ocean Medical Center on September 30, 2019. All Hackensack Meridian Health facilities to be live on Epic by September 2019. Training is Required To

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Epic Terms and Acronyms

All SpecialtiesJersey Shore University Medical CenterK. Hovnanian Children's HospitalOcean Medical CenterSouthern Ocean Medical Center

The Epic system brings with it a new set of terms and acronyms. Below are examples of the terms and definitions available on the Let’s Speak Epic page on the Epic Resource Center intranet site. ASAP: The ASAP Emergency Department Information System streamlines

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Epic Update: Jersey Shore, Ocean, Southern Ocean: October 13 Go Live

Jersey Shore University Medical CenterOcean Medical CenterSouthern Ocean Medical Center

What you need to know Jersey Shore Medical Center, Ocean Medical Center and Southern Ocean Medical Center will go live on Epic on October 13. How Epic will streamline how we share patient data Moving to Epic will enable us

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Epic Update: Bayshore, JFK, Riverview: June 1 Go Live

Bayshore Medical CenterJFK Medical CenterRiverview Medical Center

What you need to know Bayshore Medical Center, JFK Medical Center and Riverview Medical Center will go live on Epic on June 1, 2019. How Epic will streamline how we share patient data Moving to Epic will enable us to

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Do Not Move Epic Deployed Equipment at Palisades

All SpecialtiesPalisades Medical Center

What You Need to Know Much of the IT equipment needed for Palisades’ Epic go live has been delivered and installed. This equipment includes computers, monitors, printers, and other peripheral devices. In preparation for February’s go live, many of these

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Palisades Epic Update: February 28 Go Live Date

All SpecialtiesPalisades Medical Center

What you need to know Palisades Medical Center’s new Epic Go Live date is February 28. Below are key dates: February 11-15 – Downtime Drill February 16 -17 – Appointment Conversion February 18 – Scheduling Go Live February 25 – Go Live Orientation February

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Dial 3333 for All Your IT Needs

All LocationsAll Specialties

Beginning January 1, 2019, you can dial 3333 for IT assistance anywhere within Hackensack Meridian Health. This one extension will connect you to the IT Helpdesk from any location within our network.   Trying to connect externally? Simple. Call 848-237-3333. 

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Epic Updates

All SpecialtiesHackensack Meridian Health Medical Group

What you need to know The Epic project timeline has been adjusted. Below are updates to the 2019 Epic Go Live slots. You can now view a patient’s immunizations from outside sources using the Care Everywhere activity. After reviewing the

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