HMH Maestro

IT Alerts

Network-Wide System Downtime on September 25

All SpecialtiesBayshore Medical CenterCarrier ClinicHackensack Meridian Health Medical GroupHackensack University Medical CenterJersey Shore University Medical CenterJFK Johnson Rehabilitation InstituteJFK Medical CenterJohn Theurer Cancer CenterJoseph M. Sanzari Children's HospitalK. Hovnanian Children's HospitalOcean University Medical CenterPalisades Medical CenterRaritan Bay Medical CenterRiverview Medical CenterShore Rehabilitation InstituteSouthern Ocean Medical Center

On-call team members will not have remote network access during network “Airplane Mode” test on Sunday, September 25, 2022.

All network traffic, including email, internet access and any third-party applications that require Internet access, will be unavailable from 8 p.m. to 10 p.m. on Sunday, September 25, 2022. The downtime will test the network’s “Airplane Mode” that in the case of a large-scale malware/cyberattack will block all inbound and outbound traffic at the network perimeter. This is part of HMH’s defenses against cyberattack.

ON CALL: If you are a team member on-call during this time, you will NOT have network remote access, and will only be able to provide support while onsite within the HMH network.

During the downtime, DTSServiceDesk@hmhn.org, EpicServiceDesk@hmhn.org and MySupport will not be available. Issues should be submitted by phone only:

* The Service Desk will be fully staffed during the downtime and will be available as systems are brought back online.