HMH Maestro

IT Alerts

Network-Wide System Downtime on June 5

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All network traffic, including email, internet access and any third-party applications that require Internet access, will be unavailable from 8 p.m. to 10 p.m. on Sunday, June 5, 2022. The downtime will test the network’s “Airplane Mode” that in the case of a large-scale malware/cyberattack will block all inbound and outbound traffic at the network perimeter. This is part of HMH’s defenses against cyberattack.

ON CALL: If you are a team member on-call during this time, you will NOT have network remote access, and will only be able to provide support while onsite within the HMH network.

During the downtime, DTSServiceDesk@hmhn.org, EpicServiceDesk@hmhn.org and MySupport will not be available. Issues should be submitted by phone only:

* The Service Desk will be fully staffed during the downtime and will be available as systems are brought back online.