HMH Maestro

IT Alerts

Epic Update and Downtime: May 11, 2022

Bayshore Medical CenterHackensack Meridian Health Medical GroupHackensack University Medical CenterJersey Shore University Medical CenterJFK Johnson Rehabilitation InstituteJFK Medical CenterJohn Theurer Cancer CenterJoseph M. Sanzari Children's HospitalK. Hovnanian Children's HospitalOcean University Medical CenterPalisades Medical CenterRaritan Bay Medical CenterRiverview Medical CenterShore Rehabilitation InstituteSouthern Ocean Medical Center

What you need to know

The next quarterly update to the Epic system is scheduled for Wednesday, May 11, 2022 from 1 a.m. – 4 a.m. IT will also use this downtime window to perform updates and maintenance to other systems.

The system is in a “Read Only” state which allows full access to retrieve information including census, results and medication records, but does not allow update or changes.

Information in Epic is up-to-date when the downtime begins. However no new information will appear until the downtime is completed. Scheduled reports from Epic and Epic data on Enterprise Analytics & Insight will be delayed due to this downtime.

Please take the time to review your local procedures.

Epic Customization will be temporarily unavailable beginning Sunday evening, May 8 and lasting until the update is complete on Wednesday, May 11. These include:

For details on what to do in each situation, click here for a tip sheet.

About the Epic Changes

This update will include changes to Epic applications to increase efficiency, improve care delivery and meet new regulatory requirements.

Notable changes in this update include:

Education/Resources:

Questions

Visit: MySupport.hmhn.org

Call:

Email: EpicServiceDesk@hmhn.org