What You Need To Know
Hackensack Meridian Health announced a groundbreaking partnership with CLEAR, the secure identity company, to power a single, interoperable identity designed for faster and more convenient patient experiences across the Hackensack ecosystem.
Hackensack plans to leverage CLEAR’s identity platform, CLEAR1, via its integration with Epic, to enable MyChart Account Creation and Password Reset. Once live, patients will be able to verify their identity with a quick selfie, bypassing legacy solutions and traditional paperwork. Additionally, this seamless verification process is expected to be available for Patient Check-In on kiosks at select Hackensack locations.
Integrating CLEAR1 provides a dual benefit, enhancing patient experience while delivering significant operational advantages for the health network. The partnership will not only streamline digital identity verification but also reinforce a commitment to security and patient trust.
Hackensack plans to first roll out MyChart Account Creation and Password Reset, enabling a seamless and secure way for patients to create and access their account and health information. Next, John Theurer Cancer Center (JTCC) expects to launch CLEAR’s Check In experience. As the first cancer center in the country to use this technology, patients will be able to check in for their appointment by simply snapping a photo at a kiosk. This technology will also be available at Hackensack Meridian Health and Wellness Center in Eatontown, New Jersey, before expanding more widely across the network.
Hackensack Meridian Health and CLEAR, with a shared mission and values to foster meaningful change in healthcare, will continue to look for innovative ways to expand the partnership and continue to deliver world-class, accessible care to our patients and the communities we serve.