What You Need To Know
All internet connectivity into and out of HMH will be unavailable overnight Wednesday, September 24, from 10 p.m. to 2 a.m.
On Call: If you are a team member on-call during this time, you will NOT have network remote access and will only be able to provide support/patient care while onsite within the HMH network.
Essential Impacted Applications (included but not limited to):
- Gmail, Calendar, Chat, Drive etc.
- Duo
- Angel Eyes (NICU)
- Virtual Nursing
- Everbridge
- Eligibility/Aauthorization
- On-Call Schedules (Amion or other)
- Powerscribe One
- ServiceNow / MySupport
- Statcall
- Surescripts E-prescribing
- Teladoc / InTouch (Telestroke)
Password resets will be unavailable. DTSServiceDesk@hmhn.org, EpicServiceDesk@hmhn.org and MySupport will be unavailable. Additional information and impacted applications can be found here.
Questions:
The Service Desk will be fully staffed and available. Issues should be submitted by phone only: