What You Need To Know
WHAT'S HAPPENING:
Epic will undergo a 3-hour downtime for Quarterly Updates. These updates will be applied to increase efficiency, improve care delivery and meet new regulatory requirements.
WHEN:
Wednesday, August 13, 2025 from 1:00 a.m. to 4:00 a.m.
HOW DOES THIS IMPACT ME:
- During the scheduled downtime, the system is in a "Read Only" state. This means access to retrieve information, including census, results and medication records, is available.
- Additionally, customizations will not be available beginning Friday, August 8, at 9:00 p.m. until the Quarterly Update is complete on Wednesday, August 13, at 4:00 a.m.
- No new information will appear until the downtime is complete. Scheduled reports from Epic and Epic data on Enterprise Analytics & Insight will be delayed due to this downtime.
- Please take the time to review your local downtime procedures.
EDUCATIONAL RESOURCES:
- Team members can preview update changes in the Epic Playground.
- “What's New” in-system notifications for the Quarterly Updates have launched and will display within each Epic user’s workspace, tailored to their usage of Epic
- Quarterly Update educational materials will become available on the Epic Learning Home Dashboard.
QUESTIONS:
MySupport.hmhn.org
Internal Extension: x3333
External Phone Number: 848-237-3333
Email: EpicServiceDesk@hmhn.org