What You Need To Know
WHAT'S HAPPENING:
On-call team members will not have remote access during the network-wide "Airplane Mode" system downtime on Sunday, June 15. All Internet access, including email, Internet access and any third-party applications that require Internet access, will be unavailable during this downtime.
WHEN:
8:00 p.m. to 10:00 p.m. Sunday, June 15, 2025
ON CALL:
If you are a team member on-call during this time, you will NOT have network remote access, and will only be able to provide support/patient care while onsite within the HMH network. During the downtime, DTSServiceDesk@hmhn.org, EpicServiceDesk@hmhn.org and MySupport will not be available. Issues should be submitted by phone only
- Internal Extension: x3333
- External Phone Number: 848-237-3333
The Service Desk will be fully staffed during the downtime and will be available as systems are brought back online.
This downtime will test the network’s "Airplane Mode'' that in the case of a large-scale malware/cyberattack will block all inbound and outbound traffic at the network perimeter. This is part of HMH's defenses against cyberattack.