Epic Action Alert: Quarterly Updates/Downtime and Epic Refuel Notification for May 2025

What You Need To Know

WHAT'S HAPPENING:

In order to increase efficiency, improve care delivery and meet new regulatory requirements, Epic will undergo a 3-hour downtime for Quarterly Updates on Wednesday, May 14, 2025 from 1:00 a.m. to 4:00 a.m. In addition, Epic Refuel (Wave 3) enhancement features will be applied on Tuesday, May 20, 2025, to ensure alignment with Epic national best practices, advance operational efficiencies, and streamline clinical processes to support enhanced patient care.  

WHEN: 

• Quarterly Updates - Wednesday, May 14, 2025, from 1:00 to 4:00 a.m. 
• Epic Refuel - Tuesday, May 20, 2025 (no downtime)

HOW DOES THIS IMPACT ME: 

• During the scheduled downtime, the system is in a "Read Only" state. This means access to retrieve information including census, results and medication records is available.  
• No new information will appear until the downtime is complete. Scheduled reports from Epic and Epic data on Enterprise Analytics & Insight will be delayed due to this downtime. 
• Please take the time to review your local downtime procedures.

EDUCATIONAL RESOURCES: 

Available Beginning April 30:

• Team members can preview update changes in the Epic Playground.
• Quarterly Update and Epic Refuel application-specific educational materials will become available on the Epic Learning Home Dashboard.
  • Epic Refuel Wave 3 Feature Overview