What You Need To Know
WHAT: For team members onsite at HMH facilities, all Internet access, including email and any third-party applications that require Internet access, will be unavailable during the network-wide "Airplane Mode" system downtime on Sunday, January 19. Offsite team members will not have remote access to HMH systems and applications during this downtime.
WHEN: 8:00 p.m. to 10:00 p.m. Sunday, January 19, 2025
ON CALL: If you are a team member on-call during this time, you will NOT have network remote access, and will only be able to provide support/patient care while onsite within the HMH network. During the downtime, DTSServiceDesk@hmhn.org, EpicServiceDesk@hmhn.org and MySupport will not be available.
Issues should be submitted by phone only:
Internal Extension: x3333
External Phone Number: 848-237-3333
The Service Desk will be fully staffed during the downtime and will be available as systems are brought back online.
This downtime will test the network’s "Airplane Mode'' that in the case of a large-scale malware/cyberattack will block all inbound and outbound traffic at the network perimeter. This is part of HMH's defenses against cyberattack.