What You Need To Know
WHAT’S HAPPENING:
In order to increase efficiency, improve care delivery and meet new regulatory requirements, Epic will undergo a 3-hour downtime for Quarterly Updates. In addition, as part of the Epic Refuel project, updates will be applied to ensure alignment with Epic national best practices, advance operational efficiencies, and streamline clinical processes to support enhanced patient care.
WHEN:
- Quarterly Updates – Wednesday, August 14, 2024 from 1:00 a.m. to 4:00 a.m. (3-hr downtime)
- Epic Refuel – Monday, August 19, 2024 (no downtime)
HOW DOES THIS IMPACT ME:
- During the scheduled downtime, the system is in a "Read Only" state. This means access to retrieve information including census, results and medication records is available.
- No new information will appear until the downtime is complete. Scheduled reports from Epic and Epic data on Enterprise Analytics & Insight will be delayed due to this downtime.
- Please take the time to review your local downtime procedures.
EDUCATIONAL RESOURCES:
- Application-specific educational materials are now available on the Epic Learning Home Dashboard.
- Team members can also preview update changes in the Epic Playground.
QUESTIONS?
MySupport.hmhn.org
Internal Extension: x3333
External Phone Number: 848-237-3333
Email: EpicServiceDesk@hmhn.org