What You Need To Know
- Epic will have a three-hour downtime on Wednesday, July 12, from 1 a.m. - 4 a.m.
- Epic Customization will be temporarily unavailable beginning Sunday evening, July 9 at 9 p.m. and lasting until the update is complete on Wednesday, July 12. These include:
- Creating or editing filters in Chart Review
- Applying filters in work lists
- Customizing advanced settings for Charge Router Reconciliation and Routed Charges reports
- Creating or editing SmartPhrases and SmartLinksPersonalizing dashboards
- Creating, Editing, and Sharing NoteWriter Macros
- Creating or editing QuickActions
- Adding users to In Basket pools
- The system will be in a "Read Only" state, which allows full access to retrieve information such as census, results and medication records, but does not allow updates or changes.
- Information in Epic will be up-to-date when the downtime begins. However no new information will appear until the downtime is completed.
- Scheduled reports from Epic and Epic data on Enterprise Analytics & Insight will be delayed due to this downtime.
Notable changes in this update
- Immunization Medication Orders Show Ordered Date in Health Maintenance: When an immunization is ordered that can satisfy a Health Maintenance topic, the topic updates to show that an immunization has been ordered in the Health Maintenance activity.
- Guardrails for Adolescent MyChart Activation: To help you prevent inappropriate access to an adolescent’s MyChart account, new warnings can appear in instant activation if a patient’s contact information is the same as or similar to another person. Ask the patient to verify contact information to ensure you have selected the correct person for whom to activate an account.
- Track Message Reply Time: You can see how long it's been since someone last replied to a patient medical advice request conversation using the new "Days Unanswered" column in "In Basket." If you have a high volume of patient messages, this column helps you identify delayed responses and prioritize which message you’ll respond to next.
More Information
- Application-specific educational materials will be available on the Epic Learning Home Dashboard and on the Epic Resource Center.
- Team members can now preview update changes in the Epic Playground.
- For details on what to do in each situation, a tip sheet is available here.
- MySupport.hmhn.org
- Internal Extension: x3333
- External Phone Number: 848-237-3333
- Email: EpicServiceDesk@hmhn.org