Similar to your options for managing your quarantined email from the daily digest email, you can “Release”, “Delete” or “Allow Sender” from your Quarantine Manager. If you wish to both deliver the email and add the sender to your Safe Senders List you will need to click on both “Release” and “Allow Sender” separately.
In addition, “Delete All” is available in the Quarantine Manager as an option under the Options drop down menu. To delete all quarantined emails, click the box above your list of email (shown by arrow 1) which will result in all boxes being checked, click the options drop down menu (shown as arrow 2) and select Delete All (shown as arrow 3).
If, at any time, you would like to see or manage who is in your “Safe Senders List” or “Blocked Senders List”, you have two options:
Click on “Request Safe/Blocked Senders List” on one of your daily digest emails or
If you are in the Quarantine Manager already, click on ‘Lists’ in the lower left corner of your Quarantine Manager (shown as arrow 1) and choose either the Safe Senders or Blocked list on the left side of the screen. If you wish to “Edit”or “Delete” the current email addresses, click on the box next to the address you wish to edit or delete (shown as arrow 2) and select the edit or delete button (shown as arrow 3). Note that the Safe Senders list is shown, but the steps are identical for the Blocked Senders list as well.
You will note that the Safe Senders list will automatically grow as you select “Release and Allow Sender.” However, you can add Blocked Senders or additional Safe Senders by clicking on Lists (shown as arrow 1). After selecting the Safe Senders or Blocked Senders List, click on ‘New’ (shown as arrow 2) and enter the email address or domain (shown as arrow 3) (e.g. firstname.lastname@example.org or com) and then click “Save.” Note that the Safe Senders list is shown, but the steps are identical for the Blocked Senders list as well.
When finished with the Quarantine Manager, click on “Logout” in the top right hand corner.
IT Service Desk Contact Information
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