HMH Maestro

Duo User Guide

Setting Up Two-Factor Authentication

Two-Factor Authentication (2FA) requires users to verify their identity with their mobile device before logging in. This additional step adds a second layer of security that prevents unauthorized access to your HMH account, even if your password has been compromised.

Below you’ll find step-by-step guidance for enrolling with Duo Security, as well as separate guides for using the app on both iPhone and Android devices.

How to Enroll

The following is a step-by-step guide to setting up your Duo authenticator.

  1. WELCOME SCREEN
    1. If you have not already enrolled in Duo, you will be prompted to complete a short enrollment process upon using your HMH credentials.
    2. Click START SETUP to begin.
  2. CHOOSING AUTHENTICATION TYPE
    1. Select the type of device you will use to authenticate your HMH credentials. Smartphones are recommended; however, a tablet or landline can also be used in this process.
    2. Click CONTINUE to proceed.
  3. ENTER YOUR PHONE NUMBER
    1. Enter the phone number you will use to authenticate your login. If you chose TABLET as your preferred device on the previous screen, you will not be asked for a phone number.
    2. Click CONTINUE to proceed or BACK to use a different device.
  4. CHOOSE YOUR OPERATING SYSTEM
    1. Choose your device’s operating system and click CONTINUE to proceed.
  5. INSTALL DUO MOBILE
    1. You will be prompted to install the Duo app on your smartphone.You can still authenticate via a phone call or text message; however, installing the app will allow for a better overall experience and the use of push notifications. After installing the app, return to this screen and select I HAVE DUO INSTALLED.
  6. ACTIVATE DUO MOBILE
    1. Once you have installed Duo Mobile, use either of the two options for syncing the app with your HMH account:
      1. Scan the provided QR code, or
      2. Click the provided link to have an activation link emailed to your HMH account.
    2. Once you have activated the app, you can click CONTINUE.
  7. ADJUST YOUR SETTINGS AND DEVICES (OPTIONAL)
    1. DEVICE OPTIONS allow you to customize your phone’s name and set up other devices with authentication privileges. If you are content with using this device for all or most of your authenticating, you can change the WHEN I LOG IN option to automatically call or send this device a Duo Push notification, bypassing the step of choosing an authentication method each login.
  8. CHOOSE AN AUTHENTICATION METHOD AND COMPLETE ENROLLMENT
    1. You have successfully enrolled in Duo’s Two-Factor Authentication, and you can now receive and approve Duo’s 2FA login verification.
    2. Click SEND ME A PUSH to test it out; tap APPROVE on your mobile device, and you’re good to go.