HMH Maestro

IT Help

Beginning Wednesday, May 13th, Hackensack Meridian Health’s IT Field Services and Help Desk functions will consolidate from a multi-vendor and team member service model to a single solution provider, NTT DATA Services.

The consolidation of our IT Field Services and Help Desks to a best in class partner will provide a new 24/7 Epic Service Desk staffed with qualified Epic specialists to address basic assistance needs for our Epic users, a 24/7 IT Service Desk aligned with industry best practices and a singular Field Service organization. Carrier Clinic team members will not change how they use the Help Desk and will transition to NTT DATA Services at a later date.

To prepare for the transition, below is an overview of what will and will not change going forward:

What Stays The Same

What’s New

Service Desk

EPIC Electronic Medical Record System

All team members and providers are required to complete assigned training (Internal link; requires VPN access) and pass an assessment before they receive access to Epic.

Find important information and updates relating to our EPIC system at the EPIC Resource Center. (Internal link; requires VPN access)

Working Remotely Tips

Call forwarding and remote voicemail access

In the event that you need to work remotely, we recommend that:

  1. You forward your office phone to a cell or land line phone in the remote work location.
  2. You familiarize yourself with how to remotely pick up your voicemail in the event that a voicemail message is left before you can forward your phone.

We have multiple phone systems in the network, each of which has a different way of forwarding the incoming calls and picking up voicemails. Please find your location in the grid below and click on the link for instructions regarding how to forward or remove call forwarding from your phone or pick up your voicemail.

You will note that for some locations, there are two systems. If you are in the office, you can determine which phone system you have by looking at your deskset which is labeled with the vendor name. If you are not in the office and don’t know your phone system, the help desk will be able to tell you which phone system your office phone number uses.

If you do not know your type of phone system or you have an issue with forwarding your phone or picking up voicemails, please contact the IT Service Desk.

How to access email and calendar from your phone


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This label serves as an additional reminder to proceed cautiously when opening external emails.