HMH Maestro

COVID-19

Continually updated information regarding COVID-19 and HMH.

Team Member Info

PLEASE NOTE: All of the information contained herein is subject to change as this situation evolves and governing bodies release additional guidance that impacts our policies and practices.

Team Member Well-being

Resources for Team Member Well-being

Occupational Health

Validate Your Personal Elastomeric Respirator

COVID-19 HMH Pay Scenarios & Process Guide

COVID-19 HMH Pay Scenarios and Process Guide (5.26.20)

Essential Personnel Notification (downloadable file)

HMH-COVID-Essential Personnel_3.23.20

Circle of Compassion

Learn more about our new program that harnesses funds and resources to provide support to our team members.  The Circle of Compassion program, powered by the Colleague to Colleague and WIN (When In Need) funds, is designed to aid team members who are faced with temporary financial difficulties. 

COVID-19 HR FAQs

  • HMH's standard policy for PTO is currently in effect.  Please follow the normal process for requesting PTO.

Updated September 30, 2020

  • Any team member with an anniversary date of April 1 – December 31, 2020 will automatically have all unused hours carried over to the next anniversary year and do not need to complete a request for an exception.

Updated September 3, 2020

  • Yes, the April 1, 2020, drawdown deadline has been extended to December 31, 2020.

Updated October 8, 2020

  • HMH's standard policy for personal leaves is currently in effect. Please follow the normal process for requesting a personal leave. We are asking leaders to be as flexible as possible with scheduling to meet the needs of team members to address issues related to child/elder care or other personal situations that do not meet the criteria of FMLA or a request for an ADA accommodation.

Updated September 30, 2020

  • If you have a medical concern and wish to be considered for an accommodation, please call The Hartford (1-888-924-4155 and HMH Policy Number is GRH – 402125) and provide appropriate medical documentation in order to begin the assessment process.

Updated April 9, 2020

  • According to the Team Member Rights – Exclusion for Patient Care policy, team members have a right to request to refrain from participating in certain aspects of care due to cultural, ethical or religious beliefs; i.e. hanging blood, withholding or withdrawing life sustaining treatment, abortion, etc. Team members with requests for such religious accommodations should contact the accommodations team at HMHRTW@hackensackmeridian.org.
  • If you have a medical concern and wish to be considered for an ADA accommodation, please call The Hartford (1-888-924-4155 and HMH Policy Number is GRH – 402125) and provide appropriate medical documentation in order to begin the assessment process.
  • Beyond the above potential accommodations/exclusions from patient care, it is expected that team members will carry out their normal job duties and responsibilities. If you have safety concerns, please speak with your leader or your local infection prevention specialist.

Updated April 9, 2020

HMH is committed to helping our team members who are facing the additional challenges that now come with being a working parent navigate this unprecedented and stressful period. Our online resource center outlines a number of options available for working parents, and also provides links to additional resources to help you support your family during this time.

To access this resource, please visit https://teamhmh.com/benefits/health-wellbeing/working-parents/

 

Updated October 29, 2020

You can apply now for New Jersey’s COVID-19 child care subsidy. The application is available on the Dept. of Human Services website. You can access it by clicking here. This assistance is available until December 30, 2020 and applications will be accepted until funds are exhausted.

To be eligible an applicant must:

  • provide proof of income
  • training/school hours
  • household size to help determine eligibility
  • must be a New Jersey resident
  • must meet income requirements and not have assets that exceed $1 million
  • must be working full time (30 hours or more a week), attending school full time (12 credits or more) or in job training (at least 20 hours a week); and
  • depending on family size and income, may have to contribute to the cost of care (copay).

Child Eligibility Requirements are listed as:

  • Up to the age of 13, or less than age 19, if under the N.J. Division of Child Protection and Permanency’s protective supervision or mentally or physically incapable of self-care
  • Must be a U.S. Citizen or qualified non-citizen; and
  • Must reside with parent(s) or individual(s) acting as parent(s).

For more information, contact your county-based Child Care Resource and Referral agency, https://www.childcarenj.gov/Parents/CCRRor call the Child Care Helpline at 1-800-332-9227

Updated October 8, 2020

  • The Sarkis and Siran Gabrellian Child Care & Learning Center (CCLC) at Hackensack University Medical Center – 551-996-2987.
  • Palisades Child Care Center – 201-945-1447
  • Early Childhood Education Center at JSUMC – Neptune – 732-776-4400
  • Early Childhood Education Center at Ocean Medical – Brick – 732-206-8090
  • Early Childhood Education Center at Riverview – Red Bank – 732-530-2568
  • Keith Wold Johnson Child Care Center - JFK Medical Center – Edison – 732-379-5101

Updated April 9, 2020

Updated October 8, 2020

Updated April 9, 2020

When there is a change in cost of a dependent care provider or if you change your dependent care provider, the plan allows for a change in your election. There are a variety of ways that you can consider changing your Dependent Care FSA elections at this time to support your current day care needs:

  • Suspend your election. If your day care has closed during this time and is not billing you for services, you may consider suspending your election. Should you choose to do this you may re-elect once your day care services resume.
  • Modify your election. You may increase or decrease your election.
  • Add an election. Should your family needs require that you seek new provider services that have a cost, you may add an election. This would include if an in-home family member is caring for your child while you are working.

You can make changes to your election by completing and returning the Change Request form.

Updated October 8, 2020

You are considered eligible to take distributions/loans from your retirement plan if any of the below conditions are met:

  • You have been diagnosed with COVID-19 by a test approved from the Centers for Disease Control and Prevention
  • You have a spouse or dependent who has been diagnosed with COVID-19
  • You suffer financial consequences as a result of quarantine, employment furlough, layoffs, reduced work hours or cannot work due to lack of childcare as a result of coronavirus
  • You experience a financial loss to an individually owned or operated business that is caused by a closing or reduction of hours due to coronavirus
  • Other factors as determined by the Secretary of the Treasury or his delegate

Updated April 15, 2020

  • Provided the eligibility criteria are met, the CARES Act waives the 10% early withdrawal penalty and eliminates the 20% withholding for coronavirus-related distributions of up to $100,000 across qualified retirement plans and IRAs. Note: While the 20% withholding will not be taken from distributions, you will have the option to add withholding if you so decide.

Updated April 15, 2020

  • Distributions will be subject to taxation, and you will have the option to pay taxes due over a three-year period. We suggest you consult with your personal tax advisor about this option. The act also allows you to reinvest withdrawn funds within three years regardless of that year’s contribution limit, making it easier to replace the amount of your distribution in your retirement account.

Updated April 15, 2020

  • Maximum retirement plan loan limits have been increased from $50,000 or 50% of vested account balances to $100,000 or 100% of the vested account balance for loans made within 180 days of enactment of the CARES Act on March 27.
  • This is also dependent on HMH loan policy, the type of loan, the number of loans allowed and limits offered within our plan. We currently allow participants a maximum of two loans outstanding across all plans. If you choose to take a loan, you will be asked to self-certify that you meet the requirements for a coronavirus-related loan. The loan approval process will remain the same as it does for non-coronavirus-related loans.
  • Those with existing plan loan payments may be able to defer payments for one year as long as it’s within the deferment permitted timeframe. A team member can take a new loan as long as they are within the HMH loan limits and then, if the team member chooses, can then request to have their loan payments deferred for one year as long as it’s within the deferment permitted timeframe.

Updated April 15, 2020

  • If you have existing retirement plan loan payments, you may be able to defer payments for one year and extend the term of your loan by one year. Visit TIAA.org/hmh or call TIAA at 866-999-3844 if you have questions related to taking a loan or the possibility of deferring payments to an existing retirement plan loan. For retirement plan distributions and loans, TIAA encourages you to set up electronic funds transfer (EFT) for faster delivery of funds.

Updated April 15, 2020

  • Effective September 24, 2020, the standard origination fee, generally $75 for conventional loans and $125 for primary residence loans, has been reinstated for all loans.

Updated October 8, 2020

  • To help provide relief for those required to take RMDs, the CARES Act allows you to cancel your 2020 RMD payments and restart them in 2021.
  • If you already have an RMD payment scheduled for this year:
    • You have the flexibility to cancel it, and TIAA will restart it automatically in 2021.
  • If you have already started receiving your RMD this year:
    • You have the option to repay it as a rollover. If checks have already been sent, you have 60 days to roll over those funds into a plan that accepts rollovers or into an IRA. In past disaster scenarios, the IRS has extended that rollover period. TIAA will monitor regulatory activity and notify clients if an extension is granted in this context.
  • If you have not set up your RMD this year:
    • Based on the CARES Act, TIAA cannot set up new RMD payments. If you still need the money, you can take a withdrawal. The quickest way to set that up is through the TIAA website; be sure to set up an EFT.

Updated April 15, 2020

  • Borrowers who have certain federal student loans have the opportunity to defer payments until later in the year, and qualified taxpayers meeting specific single/joint filing criteria may be eligible to receive stimulus payments. Please consult your personal tax advisor or your loan provider for additional information.

Updated April 15, 2020

  • If you meet the eligibility criteria detailed above, would like to speak to a financial consultant, or would like to request loans or distributions, you can do so by logging in to your online account at TIAA.org/hmh or calling TIAA at 866-999-3844. You can also visit TIAA.org for more information on the provisions of the CARES Act and other changes to consider. We recommend reviewing all of your options prior to making a decision.

Updated April 15, 2020

  • Help is available to understand how the scope of the current economic crisis may be affecting your retirement savings, and what steps you may be able to take to preserve its value and position it for growth once the markets return to health.  Here’s a short video created by Mercer, our retirement and investment consulting partner, to help provide some perspective on the current investment landscape.
  • In addition, TIAA, our retirement plan partner, offers this webinar based on the top ten questions team members are asking about how to handle the ups and downs of the current market. As always, you can speak with a TIAA retirement consultant at 800-732-8353.

Updated May 7, 2020

  • The effective date for medical, dental and vision benefits for new team members has been temporarily changed to their date of hire. All other benefits (Life, AD&D, Flexible Spending Account for Health Care, etc.) will start on the first of the month following the new team members’ date of hire/rehire. This change to the benefits effective date will be evaluated as we progress through the COVID-19 pandemic. If you have any questions, please contact the Team Member Service Center at 551-996-2877. 

Updated April 17, 2020

  • Office visits and lab tests/services for COVID-19 are covered in the same manner as influenza so you can proceed with seeking treatment as you normally would. If you incur any co-pays, co-insurance or deductibles, HMH will also consider these expenses for reimbursement regarding the supportive care and treatment of a COVID-19 positive test result.

Updated April 9, 2020

  • If you are diagnosed with COVID-19, HMH team members and dependents on the HMH health plans will be reimbursed for any out-of-pocket expenses you incur from the health plan regarding the supportive care and treatment of a COVID-19 positive test result.

Updated April 9, 2020

 

The Convenient Care NOW Telemedicine App offers no-cost video visits with Hackensack Meridian Emergency Medicine physicians for all benefits eligible HMH team members and their dependents with code CARENOW2020. For a limited time, all non-benefits eligible team members can also use Convenient Care NOW for free with code HMHCARE.

Start a Convenient Care NOW on demand video visit 24/7, in 10 minutes or less. Visits are great for when your regular doctor isn’t available and you need immediate treatment for:

  • Allergies, cold & flu
  • Bug bites, rashes, hives
  • Urinary Tract Infections
  • To determine the need for COVID-19 testing

To start a Convenient Care NOW video visit, click here.

Separately, many of our Hackensack Meridian Medical Group providers now offer telemedicine visits by appointment. Regular copay rates apply. To find a primary care physician or specialist, click here.

Updated October 1, 2020

  • As part of the Coronavirus Aid, Relief, and Economic Security (CARES) Act, you are now able to purchase items such as Tylenol, Claritin, Tamiflu, aspirin, etc. without the need for a prescription with your FSA or HSA funds. Over-the-counter medications are eligible provided it is designed to alleviate or treat personal injuries or sickness. Over-the-counter purchases that are merely for good health, such as vitamins, supplements, cosmetic items and toiletries are still NOT considered eligible for reimbursement. This change is effective retroactively back to January 1, 2020.

Updated April 22, 2020

  • Yes, feminine (menstrual) care items now qualify as medical care for purposes of reimbursement from a Flexible Spending Accounts (FSA) or Health Savings Accounts (HAS). This includes items such as tampons, pads, cups, sponges or similar products. If needed, you can pay out-of-pocket with another form of payment and submit a claim for reimbursement on myFlexDollars.com or on the myFlexDollars mobile app.

Updated October 8, 2020

  • If you are in urgent need of a medication to treat an acute illness, your OptumRx Benefit Card will allow fills at any retail pharmacy including those that offer same day delivery or with drive-up service.
  • If you are out sick or working remotely, please do not come to the hospital to pick up your prescriptions. Rather, call your HMH in-house pharmacy to arrange for home delivery via FedEx at no extra charge. Continue to contact the in-house pharmacy directly each time you require home delivery.
    • Important Reminder: Please be sure to validate your home address and phone number with the in-house pharmacy. We suggest you use your local pharmacies for any acute medication needs and not wait for the mail turnaround to start antibiotics, Tamiflu, or symptomatic treatments.
  • For online prescriptions filled through OptumRX, please remember call in or refill online at RefillRx.com at least three days before needed.

Updated April 9, 2020

  • Medications used in supportive care for the treatment of COVID-19 will be covered per the team member’s current HMH health plan benefit design.

Updated April 9, 2020

  • HMH In-House Pharmacies will help ensure an uninterrupted supply of available medicines are provided via mail regardless of any refill-too-soon edits.

Updated April 9, 2020

  • Yes, HMH will be increasing the carryover maximum from $500 to $550.  The carryover from the 2020 to the 2021 plan year is now $550.

Updated June 24, 2020

  •    Yes, team members have the ability to:
    • Revoke an election
    • Make a new election
    • Increase/decrease an existing election

      Any elections made in accordance this allowance will be applied on a prospective basis.  If a team member opts into an FSA, the FSA may reimburse claims incurred earlier in the year prior to when the employee enrolled.  Election decreases will take into account amounts already reimbursed.

Updated June 24, 2020

 What are the new guidelines that are being introduced? 

  • Suspension of all business travel (domestic and international) 
  • Expansion of PPE to include universal eye wear protection 
  • PCR testing requirements 
  • Symptom checking for team members 

 BUSINESS TRAVEL 

  • HMH has temporarily suspended all domestic and international travel for business reasons. We will periodically re-evaluate this directive as the situation evolves. 

Updated 7/23/20

  •  Generally speaking, if you need a passport to enter a country, it would be considered international (i.e. Canada, Mexico, etc.)

Updated 7/23/20

  •  Yes, the State of New Jersey is requiring people self-quarantine for 14 days after visiting states that have a high-prevalence of COVID-19. States that are on New Jersey’s travel advisory can be found online, under New Jersey’s COVID-19 Information Hub. Click here to access that list. In an abundance of caution, HMH is banning business travel to all states, not just those listed under the travel advisory. 

Updated 7/23/20

PRC TESTING REQUIREMENTS

Team members are required to be tested for COVID-19 under the following scenarios: You work at one of HMH’s patient care sites (hospitals, ambulatory centers, long-term care facilities, etc.) AND: 

  1. You traveled to one of the states on New Jersey’s travel advisory
  2. You share a household with someone who tested positive for COVID-19 
  3. You exhibit symptoms of COVID-19 
  4. As determined by occupational health and/or the Department of Health (i.e. Long-Term Care facilities) 

Updated 7/23/20

  • No. If you do not work at one of HMH’s patient care sites, you should quarantine at home for 14 days after traveling to one of the designated states, per the state’s travel advisory. During this time, you should not visit any HMH facilities to work. 

Updated 7/23/2020

  • To schedule your test, call the Occupational Health COVID-19 Hotline at 732-897- 3800. 

Updates 7/23/20

  • Yes, if you’re planning a future trip, it is strongly encouraged that you advance schedule your PCR test so it can be completed on or before your first day back to work. 

Updated 7/23/2020

  • If you traveled to or returned from any of the states on the State’s travel advisory from July 17 onward, you should complete your PCR test within 24 hours of your return to work date. If your household member tested positive for COVID-19, or you are experiencing symptoms, call the Occupational Health Hotline at 732-897-3800 for guidance on when to get tested. 

Updated 7/23/20

  • Yes, if it’s been 14 days or less since you were in a state that has since been added to New Jersey’s travel advisory, you should call the Occupational Health Hotline at 732-897- 3800 and schedule a PCR test. 

Updated 7/23/20

  • Given the recent rise of COVID-19 cases throughout the country, we are implementing additional infection control measures to prevent the transmission of COVID-19 within our HMH facilities. 

Updated 7/23/20

  • Polymerase Chain Reaction (PCR) COVID-19 diagnostic test, administered as a nasal swab, will be used. The PCR (nasal swab) test will detect if you are currently infected with the COVID-19 virus. 

Updated 7/23/20

  • Yes, if you meet the new criteria that requires mandatory testing (i.e., travel to a state on the NJ Department of Health list) you are required to have a PCR test for COVID-19 even if you previously tested positive for COVID-19 antibodies. 

Updated 7/23/20

  • Team members who do not comply with mandatory PCR testing requirements will be taken off schedule for the full quarantine period. In such cases, team members will be paid in accordance with the “self-quarantine, non-HMH work related” guidelines outlined in the pay practices guide found on HMHCovid.org under Team Member Information. 

Updated 7/23/20

  • The PCR test will be conducted by a clinical team member at each acute care hospital. 

Updated 7/23/20

  • PCR testing will be conducted at our HMH acute care hospitals. If you do not work at a hospital site, you can choose to be tested at any of our HMH hospital locations. Please call 732-897-3800 to schedule your test. 

Updated 7/23/20

  • No, if you were tested at a facility outside of HMH, you will need to be re-tested at an HMH hospital. 

Updated 7/23/20

  • Given the increased demand for COVID-19 testing across the state and country, turnaround time for test results can take up to a week or more when using retail clinics or other external facilities. Getting a PCR test at an HMH hospital ensures results can be expedited with an estimated turnaround time of 24 hours. 

Updated 7/23/20

  • All test results will be available for you to view in MyChart. Team member can also call the Occupational Health COVID-19 Hotline at 732-897-3800 for any questions related to their test results. 

Updated 7/23/20

  1. Check to see if you already have a MyChart account.
    1. Many team members have one and have forgotten their username and password. Team members can check to see if they have a MyChart account and reset their usernames or passwords on the web or the HMH Well App. 
  2. Team members who don’t have a MyChart account and/or have never seen an HMH provider will receive an Activation Code for their MyChart via email during the scheduling process. This one time code helps you set up your access and allows you to select your own username and password.
  3. Team members who have issues accessing locked accounts (occurs when you’ve unsuccessfully attempted to log in) or don’t have an activation code should call 551-996-1046.
    1. To reset the accounts, IT representatives are calling back team members. To ensure the team member knows this is a legitimate HMH call (as many of the callers are calling from home phones), the IT representative will say: I’m calling about your ticket at HMH IT for help with MyChart. To ensure that you know I’m calling from HMH, I’m sharing with you a code that was emailed in the Monday, June 8 command center update. The password to verify me is “Keep Getting Better”. 

Updated 7/23/20

  • If you schedule your test at an HMH hospital, test results will typically be available within 24 hours. 

Updated 7/23/20

  • Test results are collected and retained as confidential medical records according to HIPAA requirements. Results will go into your Epic chart and you will be able to access them using MyChart. Occupational Health will review your results and advise of any next steps. 

Updated 7/23/20

  • Occupational Health will not provide any HIPAA protected health information, including whether a team member has tested positive for COVID-19. 

Updated 7/23/20

  • Asymptomatic team members may report to work while test results are pending. If symptomatic, Occupational Health will advise of next steps. 

Updated 7/23/20

  • If you receive a negative test result, continue to work as scheduled, follow proper PPE and infection control protocol, and self-monitor for symptoms. If at any point you experience a fever (≥100.0) or COVID related symptoms, stay home, call your leader and contact the Occupational Health COVID-19 Hotline at 732-897-3800 for further direction. 

Updated 7/23/20

  • If you receive a positive COVID-19 test result, Occupational Health will call and advise on next steps as it relates to your time out of the office in accordance with CDC guidelines and per our policy. Occupational Health will continue to make contact with you every 24 hours. As soon as all the requirements for clearance are met, Occupational Health will clear you to return to work and you can immediately be placed back on the schedule. 

Updated 7/23/20

  • Regardless of your results, you should continue to self-monitor your temperature and symptoms at home before reporting to work, exercise precautions and follow HMH policies for screening, universal masking, eye protection and hand hygiene. If you have a fever of 100°F or greater, or are experiencing COVID-19 symptoms, you should stay home, call your leader and call the Occupational Health COVID-19 hotline. 

Updated 7/23/20

  • If you are concerned that you’ve been exposed to COVID-19 or are interested in getting a PCR test for any other reason, please call the Occupational Health COVID-19 Hotline at 732-897-3800 for further direction. 

Updated 7/23/20

SYMPTOM CHECKING

  • Depending on where you work, team members will either be screened for symptoms upon entry to the facility, or upon entry to your clinical unit. Temperature screening will continue to take place at all facility entrances. 

Updated 7/23/20

Team members will be screened for the following COVID-19 symptoms: 

  • Fever or chills 
  • Cough 
  • Shortness of breath or difficulty breathing 
  • Malaise 
  • Muscle or body aches 
  • Loss of taste or smell 
  • Sore throat 
  • Nausea or vomiting 
  • Diarrhea 

Updated 7/23/20

  • If any of the previously listed COVID-19 symptoms are present, you will not be able to enter the facility and will be directed to get tested for COVID-19 at an HMH hospital immediately and then go home. We strongly encourage you to stay home if you are sick to avoid this scenario. 

Updated 7/23/20

  • If you had symptoms of COVID-19, but they went away while your test results were pending, you should continue to stay home until you receive a negative test result. 

Updated 7/23/20

  • In an effort to reduce confusion, HMH is updating the guidelines around what temperature constitutes a fever for team member self-monitoring. Regardless of the type of thermometer used (i.e. oral, ear, or forehead) a fever is now defined as anything equal to or greater than 100.0°F.
  • If you have a fever (≥100.0°F) stay home and call the Occupational Health COVID-19 Hotline for your region. Please reference the HMH Pay Scenarios and Process Guide for further directions and information regarding pay.

Updated April 9, 2020

  • You should not report to work and contact the Occupational Health COVID-19 Hotline for your region if you are experiencing a fever ( ≥100°F) OR if you are experiencing two (2) or more of the following symptoms following an exposure to someone with a positive COVID-19 test: shortness of breath, loss of taste and smell, cough, sore throat, muscle aches, malaise, vomiting or diarrhea.
  • If a fever (≥100°F) or COVID-19 related symptoms develops while at work, tell your leader and you will be sent home. Once home, you should contact the Occupational Health COVID-19 Hotline for your region.
  • If Occupational Health determines you should be seen by a physician, they will refer you to one of the HMH designated Urgent Care Centers. These designated Urgent Care Centers are working directly with our Occupational Health teams and are prepared to expedite team members, ensuring you receive timely care.

Updated April 15, 2020

  • If you receive a positive COVID test result, Occupational Health will call and advise on next steps as it relates to your time out of the office in accordance with CDC guidelines and per our policy. Occupation Health will continue to make contact with you every 24 hours. As soon as all the requirements for clearance are met, Occupational Health will clear you to return to work and you can immediately be placed back on the schedule.
  • Please see the HMH Pay Scenarios and Process Guide for further actions you need to take as well as how you will be paid during this time.

Updated October 8, 2020

  • Occupational Health will not provide any HIPAA protected health information, including whether a team member has tested positive for COVID-19.

Updated April 9, 2020

  • Pregnancy does not prohibit team members from caring for patients, as long as they adhere to HMH’s personal protection recommendations and procedures. Based on limited data regarding COVID-19 and pregnancy, both the CDC and American College of Obstetricians and Gynecologists (ACOG) do not propose creating additional restrictions on pregnant health care personnel because of COVID-19 alone.

For additional information, please visit:

Updated April 9, 2020

  • HMH has implemented a temporary work from home process during the COVID-19 pandemic. Team members should speak with their leaders regarding whether or not they are eligible to work from home.

Updated October 8, 2020

Updated April 24, 2020

The following LinkedIn Learning and Clinician Experience Project courses are available to leaders and team members:

  • LinkedIn Learning Link: Advice for Leaders During a Crisis
    • Course Description: COVID-19 has changed the way we work, live, and lead. How are you navigating these uncertain times? In this course, leading experts in crisis, leadership, and finance provide you important methods to keep you and your team focused, inspired, and aligned during this unique time.
    • Below are highlighted sections from the course Advice for Leaders During a Crisis
      • Section 3: Managing Stress - How to Reduce Stress
        • 2m 3s
      • Section 3: Managing Stress - Finding a New Balance
        • 1m 30s
      • Section 3: Managing Stress - Importance of Social Connection
        • 1m 40s
      • Section 3: Managing Stress - Responding to a Crisis
        • 2m 26s
      • Section 5: Adjusting Your Approach - Focus on What You Can Control
        • 1m 24s
      • LinkedIn Learning Link: Embracing Unexpected Change
        • Course Description: When we’re caught off guard by a job loss or the crumbling of a personal relationship, it can be tough to move forward. But while we can’t avoid these kinds of unexpected changes, we can control how we deal with them. In this short course, Dr. Todd Dewett explains how you can harness the power of change for your benefit and the benefit of those around you. Learn how to put change in the proper context, create the right perspective, and ultimately become more resilient.
        • 14m 13s
      • Podcast: The Happiness Lab
        • Laurie Santos, Professor of Psychology and Head of Silliman College at Yale University, has episodes specifically about the psychological impact of COIVD-19 and tips to help.

Clinician Experience Project

COVID-19 Resources for Clinicians: Supporting the Care Teams and Patients Through COVID-19

  • Team members who are currently enrolled in the HMH Tuition Assistance Program and are experiencing grade delays/grade changes from institutions or have missed the EdAssist application/document submission deadline due to COVID-19 should contact Bright Horizons, our educational partner, and enter an application comment in the application for assistance from an EdAssist representative. Please note, institutions have also moved to a Pass/Fail system in lieu of letter grades for course completions. Please visit TeamHMH.com for more details. 

Updated April 17, 2020

Updated April 20, 2020

  • Due to the high rate of COVID-19 spread in U.S. states and jurisdictions, as well as internationally, HMH discourages travel to these areas. The states on New Jersey’s travel advisory are listed here and updated regularly. If you choose to travel internationally or to any of the places listed above, you must follow these steps.

    Patient Care Locations
    Team members who work in patient care sites (hospitals, ambulatory sites, home care, etc.) who choose to travel internationally or to any of the designated states, are required to receive a PCR test and complete a telephonic assessment with Occupational Health before or on their first day scheduled back to work.

    •  

      Schedule your PCR test by calling the Occupational Health COVID-19 Hotline at 732-897-3800.*

      • To minimize wait times, team members are strongly encouraged to schedule their test before traveling.
      • The PCR testing will be done at an HMH hospital.
      • When scheduling your test, alert your scheduler if you are symptomatic. If symptomatic, your testing location may change.
    • Regardless of your test date, team members who travel internationally or to a designated state must call the Occupational Health COVID-19 Hotline at 732-897-3800 for a telephonic assessment on or before their return to work date.
    • If asymptomatic, team members may report to work while test results are pending. If symptomatic, the Occupational Health Team will advise of next steps.

    Long-Term Care Locations
    Long term care team members should continue to follow the testing instructions provided by their administrator or leader, which includes regular PCR testing.

    Non-Patient Care Locations
    Team members who work in network services/non-patient care sites, or working from home and travel internationally or to one of the designated states are required to:

    • Quarantine at home for 14 days.* These team members are not allowed to report to any HMH facility until they have completed their 14 day quarantine. Team members are to work exclusively from home during their quarantine.

    *If a team member needs to enter an HMH facility during their 14 day quarantine, they must receive a PCR test and telephonic assessment from Occupational Health before doing so. To schedule a PCR test and receive an assessment, please see the Patient Care Locations instructions.

    Updated October 8, 2020

Due to the high rate of COVID-19 spread in U.S. states and jurisdictions, as well as internationally, HMH discourages travel to these areas. The states on New Jersey’s travel advisory are listed here and updated regularly. If you choose to travel internationally or to any of the places listed above, you must follow these steps.

Patient Care Locations
Team members who work in patient care sites (hospitals, ambulatory sites, home care, etc.) who choose to travel internationally or to any of the designated states, are required to receive a PCR test and complete a telephonic assessment with Occupational Health before or on their first day scheduled back to work.

  •  

    Schedule your PCR test by calling the Occupational Health COVID-19 Hotline at 732-897-3800.*

    • To minimize wait times, team members are strongly encouraged to schedule their test before traveling.
    • The PCR testing will be done at an HMH hospital.
    • When scheduling your test, alert your scheduler if you are symptomatic. If symptomatic, your testing location may change.
  • Regardless of your test date, team members who travel internationally or to a designated state must call the Occupational Health COVID-19 Hotline at 732-897-3800 for a telephonic assessment on or before their return to work date.
  • If asymptomatic, team members may report to work while test results are pending. If symptomatic, the Occupational Health Team will advise of next steps.

Long-Term Care Locations
Long term care team members should continue to follow the testing instructions provided by their administrator or leader, which includes regular PCR testing.

Non-Patient Care Locations
Team members who work in network services/non-patient care sites, or working from home and travel internationally or to one of the designated states are required to:

  • Quarantine at home for 14 days.* These team members are not allowed to report to any HMH facility until they have completed their 14 day quarantine. Team members are to work exclusively from home during their quarantine.

*If a team member needs to enter an HMH facility during their 14 day quarantine, they must receive a PCR test and telephonic assessment from Occupational Health before doing so. To schedule a PCR test and receive an assessment, please see the Patient Care Locations instructions.

Updated October 8, 2020

  • Generally speaking, if you need a passport to enter a country, it would be considered international (i.e. Canada, Mexico, etc.).

Updated April 9, 2020

  • All meetings and or events involving more than 10 people should be changed to a virtual format and/or cancelled/rescheduled. We will periodically re-evaluate this directive.

Updated April 9, 2020

  • We understand that treating and caring for our patients and the community during the COVID-19 crisis is particularly stressful to our team members, physicians and volunteers. As we continue to adapt and respond appropriately to these challenges, please be mindful of the following:
  • As a reminder, all team members have an obligation to observe and protect a patient’s right to privacy. Team members may only access a patient’s medical information (PHI) if they are a member of the direct care team and only when necessary to perform their job-related duties. If a team member accesses or discloses PHI without a job-related reason for doing so or without a patient’s written authorization, that team member violates the HIPAA Privacy Rule and HMH policy. We routinely monitor access to our patient’s records, including those patients being evaluated or treated for COVID-19. Anyone that accesses a record or inappropriately discloses patient information without a legitimate reason to do so, may be subject to disciplinary action, up to and including termination.
  • Team members are not permitted to take any COVID-19 related supplies (masks, hand sanitizers, etc.) for their own use. These supplies are intended and needed for our patients and visitors. Misappropriation, theft, unauthorized possession or misuse of property belonging to HMH or any team member, patient or HMH visitor may result in disciplinary action up to and including termination.
  • If you are active on social media, it is important for you to review the HMH social media policy and guidelines. Click here to view the policy. Any violation of this policy may be subject to disciplinary action.
  • HMH has a proud history of providing compassionate and quality care to patients with all diseases and sicknesses, including infectious diseases. We have taken, and will continue to take, the appropriate steps to ensure our team members are adequately trained and appropriately equipped to care for such patients. As such, it is our position that all team members continue to carry out their assigned responsibilities in the event a suspected or confirmed COVID-19 patient is in the facility. Failure to carry out responsibilities and duties as assigned may result in disciplinary action.

Updated April 9, 2020

People should remain alert for subjective fever, cough, or difficulty breathing. If they feel feverish or develop cough or difficulty breathing during the self-observation period, they should take their temperature, self-isolate, limit contact with others, and seek advice by telephone from a healthcare provider or their local health department to determine whether medical evaluation is needed.

*Source: Interim US Guidance for Risk Assessment and Public Health Management of Persons with Potential Coronavirus Disease 2019 (COVID-19) Exposures: Geographic Risk and Contacts of Laboratory-confirmed Cases - Updated March 7, 2020.

People should monitor themselves for fever by taking their temperatures twice a day and remain alert for cough or difficulty breathing. If they feel feverish or develop measured fever, cough, or difficulty breathing during the self-monitoring period, they should self-isolate, limit contact with others, and seek advice by telephone from a healthcare provider or their local health department to determine whether medical evaluation is needed.

*Source: Interim US Guidance for Risk Assessment and Public Health Management of Persons with Potential Coronavirus Disease 2019 (COVID-19) Exposures: Geographic Risk and Contacts of Laboratory-confirmed Cases - Updated March 7, 2020.

Tthe state or local public health authority assumes responsibility for establishing regular communication with potentially exposed people to assess for the presence of fever, cough, or difficulty breathing. For people with high-risk exposures, CDC recommends this communication occurs at least once each day. The mode of communication can be determined by the state or local public health authority and may include telephone calls or any electronic or internet-based means of communication.

*Source: Interim US Guidance for Risk Assessment and Public Health Management of Persons with Potential Coronavirus Disease 2019 (COVID-19) Exposures: Geographic Risk and Contacts of Laboratory-confirmed Cases - Updated March 7, 2020.

a) being within approximately 6 feet (2 meters) of a COVID-19 case for a prolonged period of time; close contact can occur while caring for, living with, visiting, or sharing a healthcare waiting area or room with a COVID-19 case

– or –

b) having direct contact with infectious secretions of a COVID-19 case (e.g., being coughed on)

*Source: Interim US Guidance for Risk Assessment and Public Health Management of Persons with Potential Coronavirus Disease 2019 (COVID-19) Exposures: Geographic Risk and Contacts of Laboratory-confirmed Cases - Updated March 7, 2020.

The separation of a person or group of people known or reasonably believed to be infected with a communicable disease and potentially infectious from those who are not infected to prevent spread of the communicable disease. Isolation for public health purposes may be voluntary or compelled by federal, state, or local public health order.

*Source: Interim US Guidance for Risk Assessment and Public Health Management of Persons with Potential Coronavirus Disease 2019 (COVID-19) Exposures: Geographic Risk and Contacts of Laboratory-confirmed Cases - Updated March 7, 2020.

Generally means the separation of a person or group of people reasonably believed to have been exposed to a communicable disease but not yet symptomatic, from others who have not been so exposed, to prevent the possible spread of the communicable disease.

*Source: Interim US Guidance for Risk Assessment and Public Health Management of Persons with Potential Coronavirus Disease 2019 (COVID-19) Exposures: Geographic Risk and Contacts of Laboratory-confirmed Cases - Updated March 7, 2020.

Crowded public places where close contact with others may occur, such as shopping centers, movie theaters, stadiums.

*Source: Interim US Guidance for Risk Assessment and Public Health Management of Persons with Potential Coronavirus Disease 2019 (COVID-19) Exposures: Geographic Risk and Contacts of Laboratory-confirmed Cases - Updated March 7, 2020.

Remaining out of congregate settings, avoiding mass gatherings, and maintaining distance (approximately 6 feet or 2 meters) from others when possible.

*Source: Interim US Guidance for Risk Assessment and Public Health Management of Persons with Potential Coronavirus Disease 2019 (COVID-19) Exposures: Geographic Risk and Contacts of Laboratory-confirmed Cases - Updated March 7, 2020.