HMH Maestro

COVID-19

Continually updated information regarding COVID-19 and HMH.

Team Member Info

PLEASE NOTE: All of the information contained herein is subject to change as this situation evolves and governing bodies release additional guidance that impacts our policies and practices.

Team Member Well-being

Resources for Team Member Well-being
Resources for Working Parents

Occupational Health

Validate Your Personal Elastomeric Respirator

HMH COVID-19 Daily Screening and Travel Portal

COVID-19 HMH Pay Scenarios & Process Guide

COVID-19 HMH Pay Scenarios and Process Guide (12.20)

Essential Personnel Notification (downloadable file)

HMH-COVID-Essential Personnel_3.23.20

Circle of Compassion

Learn more about our new program that harnesses funds and resources to provide support to our team members.  The Circle of Compassion program, powered by the Colleague to Colleague and WIN (When In Need) funds, is designed to aid team members who are faced with temporary financial difficulties. 

COVID-19 HR FAQs

COVID-19 HMH Pay Scenarios and Process Guide (12.2020)

The Mandatory Emergency Overtime policy has been implemented to establish a process for mandatory overtime for health care workers with direct patient care responsibilities or who are involved in clinical services in emergent circumstances.

Updated December 7, 2020

In an emergency situation, it is the policy of HMH to assure that there will be adequate staffing to perform critical functions any time of the day or night. As such, we are temporarily removing the cap on per diem hours until the end of 2021. Please speak to your leader if you would like to pick up additional shifts.

Updated December 7, 2020

  • Transfers are temporarily suspended unless in support of the COVID-19 response. Exceptions for business reasons will be reviewed by the leader and HR on a case by case basis.
  • For clinical positions, Talent Acquisition must review the transfer with the current leader to determine if there is a critical need and if he/she is able to permit the transfer. This will be in place until further notice.

Updated December 7, 2020

Due to the on-going global pandemic, HMH has to review all expenditures including promotional increases. There is a possibility that promotions may be put on hold. The Talent Acquisition Partner and your leader will keep you informed on the status of the transfer, and/or promotion.

Updated December 7, 2020

KABA clocks should not be wiped down. Team members should use hand sanitizers that are available near the KABA clock areas before and after the KABA clock is used.

Updated December 7, 2020

There are various types of leaves of absence. Please contact the Hartford at 1-888-924-4155 to see if you qualify for a family leave. The COVID-19 HMH Pay Scenarios and Process Guide provides details how you will be paid during your leave.

Updated December 7, 2020

  • A Level 1 Infraction – failure to comply with department notification requirements in cases of unauthorized absences, illness and/or lateness – will be applied to each individual day of no call/no show.
  • No call/no show for three (3) consecutive days may result in termination.

Updated December 7, 2020

  • Team members may request PTO.

Updated March 25, 2021

  • Team members may request PTO.

Updated March 25, 2021

Any team member with an anniversary date through June 30 2021, will automatically have all unused hours carried over to the next anniversary year and do not need to complete a request for an exception.

Updated March 25, 2021

  • Any team member with an anniversary date through June 30 2021, will automatically have all unused hours carried over to the next anniversary year and do not need to complete a request for an exception.

Updated March 25, 2021

In order to ensure we are capable of providing care for the surge of COVID-19 patients, approvals for personal leaves of absence will be suspended through June 30, 2021. We are asking leaders to be as flexible as possible with scheduling to meet the needs of team members to address issues related to child/elder care or other personal situations that do not meet the criteria of FMLA, FLA or a request for an ADA accommodation.
There are various other leaves of absence. If you feel you qualify for one, please contact the Hartford at 1-888-924-4155.

Updated March 25, 2021

If you have a medical concern and wish to be considered for an accommodation, please call The Hartford (1-888-924-4155 and HMH Policy Number is GRH – 402125) and provide appropriate medical documentation in order to begin the assessment process.

Updated December 7, 2020

  • According to the Team Member Rights – Exclusion for Patient Care policy, team members have a right to request to refrain from participating in certain aspects of care due to cultural, ethical or religious beliefs; i.e. hanging blood, withholding or withdrawing life sustaining treatment, abortion, etc. Team members with requests for such religious accommodations should contact the accommodations team at HMHRTW@hackensackmeridian.org.
  • If you have a medical concern and wish to be considered for an ADA accommodation, please call The Hartford (1-888-924-4155 and HMH Policy Number is GRH – 402125) and provide appropriate medical documentation in order to begin the assessment process.
  • Beyond the above potential accommodations/exclusions from patient care, it is expected that team members will carry out their normal job duties and responsibilities. If you have safety concerns, please speak with your leader or your local infection prevention specialist.

Updated April 9, 2020

  • HMH is committed to helping our team members who are facing the additional challenges that now come with being a working parent navigate this unprecedented and stressful period. Our online resource center outlines several options available for working parents, and also provides links to additional resources to help you support your family during this time.
  • To access this resource, please visit the Working Parents Page on TeamHMH.

Updated December 7, 2020

  • The Sarkis and Siran Gabrellian Child Care & Learning Center (CCLC) at Hackensack University Medical Center – 551-996-2987.
  • Palisades Child Care Center – 201-945-1447
  • Early Childhood Education Center at JSUMC – Neptune – 732-776-4400
  • Early Childhood Education Center at Ocean Medical – Brick – 732-206-8090
  • Early Childhood Education Center at Riverview – Red Bank – 732-530-2568
  • Keith Wold Johnson Child Care Center - JFK Medical Center – Edison – 732-379-5101

Updated April 9, 2020

  • There are many resources available on the Working Parents Page on TeamHMH. After reviewing all of the options, if you feel you still need to take a leave of absence, please notify your leader and contact the Hartford at 1-888-924-4155.
  • Please see the COVID-19 HMH Pay Scenarios and Process Guide for how you would be paid.

Updated December 7, 2020

Updated April 9, 2020

When there is a change in cost of a dependent care provider or if you change your dependent care provider, the plan allows for a change in your election. There are a variety of ways that you can consider changing your Dependent Care FSA elections at this time to support your current day care needs:

  • Suspend your election. If your day care has closed during this time and is not billing you for services, you may consider suspending your election. Should you choose to do this you may re-elect once your day care services resume.
  • Modify your election. You may increase or decrease your election.
  • Add an election. Should your family needs require that you seek new provider services that have a cost, you may add an election. This would include if an in-home family member is caring for your child while you are working.

You can make changes to your election by completing and returning the Change Request form.

Updated October 8, 2020

  • The effective date for medical, dental and vision benefits for new team members has been changed to their date of hire. All other benefits (Life, AD&D, Flexible Spending Account for Health Care, etc.) will start on the first of the month following the new team members’ date of hire/rehire. This change to the benefits effective date will be evaluated as we progress through the COVID-19 pandemic. If you have any questions, please contact the Team Member Service Center at 551-996-2877. 

Updated December 7, 2020

  • Yes, office visits and lab tests/services for COVID-19 are covered in the same manner as influenza so you can proceed with seeking treatment as you normally would within your network. If you incur any co-pays, co-insurance or deductibles, HMH will also consider these expenses for reimbursement.

Updated December 7, 2020

The Convenient Care NOW Telemedicine App offers no-cost video visits with Hackensack Meridian Emergency Medicine physicians for all benefits eligible HMH team members and their dependents with code CARENOW2020. For a limited time, all non-benefits eligible team members can also use Convenient Care NOW for free with code HMHCARE.

Start a Convenient Care NOW on demand video visit 24/7, in 10 minutes or less. Visits are great for when your regular doctor isn’t available and you need immediate treatment for:

  • Allergies, cold & flu
  • Bug bites, rashes, hives
  • Urinary Tract Infections
  • To determine the need for COVID-19 testing

To start a Convenient Care NOW video visit, click here.

  • Enter one of the following codes and begin your free telemedicine visit:
  • Up until December 31, 2020, use the code CARENOW2020.
  • Starting on January 1, 2021, use the code CARENOW2021

For a limited time, non-benefits-eligible team members can also use Convenient Care NOW for free with code HMHCARE.

You can also download the app by searching “Convenient Care NOW” in your app store. Please note: In order to receive the free benefit, the proper code must be used each time a consult is requested.

Separately, many of our Hackensack Meridian Medical Group providers now offer telemedicine visits by appointment. Regular copay rates apply. To find a primary care physician or specialist, click here.

Updated December 7, 2020

There are a number of resources available to make sure you are cared for while you are caring for our patients. The Team Member Well-Being Guide outlines many of the programs including virtual Integrative Health & Medicine visits, free programs for children and much more.

Updated December 7, 2020

  • As part of the Coronavirus Aid, Relief, and Economic Security (CARES) Act, you are now able to purchase items such as Tylenol, Claritin, Tamiflu, aspirin, etc. without the need for a prescription with your FSA or HSA funds. Over-the-counter medications are eligible provided it is designed to alleviate or treat personal injuries or sickness. Over-the-counter purchases that are merely for good health, such as vitamins, supplements, cosmetic items and toiletries are still NOT considered eligible for reimbursement.

Updated December 7, 2020

  • If you are in urgent need of a medication to treat an acute illness, your OptumRx Benefit Card will allow fills at any retail pharmacy including those that offer same day delivery or with drive-up service.
  • If you are out sick or working remotely, please do not come to the hospital to pick up your prescriptions. Rather, call your HMH in-house pharmacy to arrange for home delivery via FedEx at no extra charge. Continue to contact the in-house pharmacy directly each time you require home delivery.
    • Important Reminder: Please be sure to validate your home address and phone number with the in-house pharmacy. We suggest you use your local pharmacies for any acute medication needs and not wait for the mail turnaround to start antibiotics, Tamiflu, or symptomatic treatments.
  • For online prescriptions filled through OptumRX, please remember call in or refill online at RefillRx.com at least three days before needed.

Updated April 9, 2020

  • Medications used in supportive care for the treatment of COVID-19 will be covered per the team member’s current HMH health plan benefit design.

Updated April 9, 2020

At the outset of the Covid-19 pandemic, it became apparent that certain potentially lifesaving drugs could be in short supply based on a spike in worldwide demand. The New Jersey Attorney General (NJ AG) issued guidance permitting pharmacists to exercise judgement in the days supply for critical drugs. HMH will always strive to ensure the supply of any critical drug remains available for everyone.

If you are in quarantine, HMH In-House Pharmacies will help ensure an uninterrupted supply of available medicines are provided via mail regardless of any refill-too-soon edicts. OptumRx is following all guidance issued by the CDC, state and local public health departments in supporting our customers’ needs and is actively engaged in monitoring state and federal notices regarding any state of emergency or other dictated actions in response to COVID-19.

Updated December 7, 2020

  • Yes, HMH will be increasing the carryover maximum from $500 to $550.  The carryover from the 2020 to the 2021 plan year is now $550.

Updated June 24, 2020

Click here to find your site's antigen testing location and hours of operation. 

Updated March 8, 2021

For tests conducted at one of our HMH acute care facilities, results will be available for you to view in MyChart. For tests conducted at any other facility, please speak with the provider for direction.

Updated December 7, 2020

  • Check to see if you already have a MyChart account.
    • Many team members have one and have forgotten their username and password. Team members can check to see if they have a MyChart account and reset their usernames or passwords on the web or the HMH Well App available in the Apple and Google Play stores.
  • Team members who don’t have a MyChart account and/or have never seen an HMH provider will receive an Activation Code for their MyChart via email during the scheduling process. This one time code helps you set up your access and allows you to select your own username and password.
    • Team members also can sign up on their own by using the Sign Up and Verify link on the web on the HMH Well App.

Updated December 7, 2020

  • Occupational Health will not provide any HIPAA protected health information, including whether a team member has tested positive for COVID-19.

Updated April 9, 2020

Unless otherwise directed by Occupational Health, if you receive a negative test result, continue to work as scheduled, follow proper PPE and infection control protocol, and self-monitor for symptoms. If at any point you experience a fever (≥100.0°F) or any COVID related symptom, stay home, call your leader and report for antigen testing. Click here to find your site's antigen testing location and hours of operation. Call the Occupational Health COVID Call Center at (732) 897-3800, prompt 1 to notify Occupational Health of your symptoms and for subsequent monitoring, testing and clearance. 

Updated March 8, 2021

  • If you receive a positive COVID test result, Occupational Health will call and advise on next steps as it relates to your time out of the office in accordance with CDC guidelines and per our policy. Occupation Health will continue to make periodic contact with you. As soon as all the requirements for clearance are met, Occupational Health will clear you to return to work and you can immediately be placed back on the schedule.
  • If you will miss more than three days of work, please contact the Hartford at 1-888-924-4155.

Updated December 7, 2020

If you are concerned that you’ve been exposed to COVID-19 or are interested in getting a PCR test for any other reason, click here to find your site's antigen testing location and hours of operation. 

Updated March 8, 2021

Updated March 18, 2021

Team members will be screened for the following COVID-19 symptoms:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Malaise
  • Muscle or body aches
  • Loss of taste or smell
  • Sore throat
  • Nausea or vomiting
  • Diarrhea

Updated December 7, 2020

Team members need to undergo an antigen test if they are concerned they have been exposed to COVID-19 or if they experience a fever (≥100.0°F) or any COVID-related symptom. Click here to find each site's antigen testing location and hours of operation. 

Updated March 8, 2021

In order to return to work, you need to obtain clearance from Occupational Health.

Updated December 7, 2020

  • In an effort to reduce confusion, HMH is updating the guidelines around what temperature constitutes a fever for team member self-monitoring. Regardless of the type of thermometer used (i.e. oral, ear, or forehead) a fever is now defined as anything equal to or greater than 100.0°F.
  • If you have a fever (≥100.0°F) stay home and call the Occupational Health COVID-19 Hotline for your region. Please reference the HMH Pay Scenarios and Process Guide for further directions and information regarding pay.

Updated December 15, 2020

Recently, national organizations such as the Association of Women’s Health, Obstetric and Neonatal Nurses (AWHONN) and the American College of Obstetricians and Gynecologists (ACOG), recommended modifications for pregnant employees who are caring for patients with a confirmed or suspected COVID-19 infection. These recommendations were made based on research that suggests that pregnant women are more susceptible to infection.

To ensure the safety of our pregnant team members, Hackensack Meridian Health is implementing a new policy that aligns with the AWHONN’s and ACOG’s recommendations. Please refer to the “Pregnant Healthcare Worker Assignment” policy on PolicyStat for more information.

Updated November 5,2020

  • Safety is a top priority. A proper fit test for each respirator that will be used is a requirement for every team member who must wear masks or respirators for their jobs.
  • If you are unable to shave for a medical reason, please contact your local Occupational Health department.
  • If you are unable to shave for a religious reason, please email all relevant information related to your religious accommodation to the HMH Accommodations team at HMHRTW@hmhn.org.

For all other situations, please speak with your local HR department.

  • HMH has implemented a temporary work from home process during the COVID-19 pandemic. Team members should speak with their leaders regarding whether or not they are eligible to work from home.

Updated October 8, 2020

Updated April 24, 2020

  • With leader approval, team members whose roles and responsibilities can be accomplished remotely, and who have the tools and equipment to perform their job duties, will be allowed to work remotely.
  • Please refer to the Telework Policy on PolicyStat.

Updated December 7, 2020

No network decisions have been made about cancelling or flexing schedules in these areas. Any local decisions will be communicated as necessary.

Updated December 7, 2020

As we are in next phase of COVID-19, there is a possibility of team members being deployed to different sites.

Updated December 7, 2020

The following LinkedIn Learning and Clinician Experience Project courses are available to leaders and team members:

Updated November 19, 2020

  • Team members who are currently enrolled in the HMH Tuition Assistance Program and are experiencing grade delays/grade changes from institutions or have missed the EdAssist application/document submission deadline due to COVID-19 should contact Bright Horizons, our educational partner, and enter an application comment in the application for assistance from an EdAssist representative. Please note, institutions have also moved to a Pass/Fail system in lieu of letter grades for course completions. Please visit MyHMH for more details. 

Updated April 17, 2020

  • We understand that treating and caring for our patients and the community during the COVID-19 crisis is particularly stressful to our team members, physicians and volunteers. As we continue to adapt and respond appropriately to these challenges, please be mindful of the following:
  • As a reminder, all team members have an obligation to observe and protect a patient’s right to privacy. Team members may only access a patient’s medical information (PHI) if they are a member of the direct care team and only when necessary to perform their job-related duties. If a team member accesses or discloses PHI without a job-related reason for doing so or without a patient’s written authorization, that team member violates the HIPAA Privacy Rule and HMH policy. We routinely monitor access to our patient’s records, including those patients being evaluated or treated for COVID-19. Anyone that accesses a record or inappropriately discloses patient information without a legitimate reason to do so, may be subject to disciplinary action, up to and including termination.
  • Team members are not permitted to take any COVID-19 related supplies (masks, hand sanitizers, etc.) for their own use. These supplies are intended and needed for our patients and visitors. Misappropriation, theft, unauthorized possession or misuse of property belonging to HMH or any team member, patient or HMH visitor may result in disciplinary action up to and including termination.
  • If you are active on social media, it is important for you to review the HMH social media policy and guidelines. Click here to view the policy. Any violation of this policy may be subject to disciplinary action.
  • HMH has a proud history of providing compassionate and quality care to patients with all diseases and sicknesses, including infectious diseases. We have taken, and will continue to take, the appropriate steps to ensure our team members are adequately trained and appropriately equipped to care for such patients. As such, it is our position that all team members continue to carry out their assigned responsibilities in the event a suspected or confirmed COVID-19 patient is in the facility. Failure to carry out responsibilities and duties as assigned may result in disciplinary action.

Updated April 9, 2020

People should remain alert for subjective fever, cough, or difficulty breathing. If they feel feverish or develop cough or difficulty breathing during the self-observation period, they should take their temperature, self-isolate, limit contact with others, and seek advice by telephone from a healthcare provider or their local health department to determine whether medical evaluation is needed.

*Source: Interim US Guidance for Risk Assessment and Public Health Management of Persons with Potential Coronavirus Disease 2019 (COVID-19) Exposures: Geographic Risk and Contacts of Laboratory-confirmed Cases - Updated March 7, 2020.

People should monitor themselves for fever by taking their temperatures twice a day and remain alert for cough or difficulty breathing. If they feel feverish or develop measured fever, cough, or difficulty breathing during the self-monitoring period, they should self-isolate, limit contact with others, and seek advice by telephone from a healthcare provider or their local health department to determine whether medical evaluation is needed.

*Source: Interim US Guidance for Risk Assessment and Public Health Management of Persons with Potential Coronavirus Disease 2019 (COVID-19) Exposures: Geographic Risk and Contacts of Laboratory-confirmed Cases - Updated March 7, 2020.

Tthe state or local public health authority assumes responsibility for establishing regular communication with potentially exposed people to assess for the presence of fever, cough, or difficulty breathing. For people with high-risk exposures, CDC recommends this communication occurs at least once each day. The mode of communication can be determined by the state or local public health authority and may include telephone calls or any electronic or internet-based means of communication.

*Source: Interim US Guidance for Risk Assessment and Public Health Management of Persons with Potential Coronavirus Disease 2019 (COVID-19) Exposures: Geographic Risk and Contacts of Laboratory-confirmed Cases - Updated March 7, 2020.

a) being within approximately 6 feet (2 meters) of a COVID-19 case for a prolonged period of time; close contact can occur while caring for, living with, visiting, or sharing a healthcare waiting area or room with a COVID-19 case

– or –

b) having direct contact with infectious secretions of a COVID-19 case (e.g., being coughed on)

*Source: Interim US Guidance for Risk Assessment and Public Health Management of Persons with Potential Coronavirus Disease 2019 (COVID-19) Exposures: Geographic Risk and Contacts of Laboratory-confirmed Cases - Updated March 7, 2020.

The separation of a person or group of people known or reasonably believed to be infected with a communicable disease and potentially infectious from those who are not infected to prevent spread of the communicable disease. Isolation for public health purposes may be voluntary or compelled by federal, state, or local public health order.

*Source: Interim US Guidance for Risk Assessment and Public Health Management of Persons with Potential Coronavirus Disease 2019 (COVID-19) Exposures: Geographic Risk and Contacts of Laboratory-confirmed Cases - Updated March 7, 2020.

Generally means the separation of a person or group of people reasonably believed to have been exposed to a communicable disease but not yet symptomatic, from others who have not been so exposed, to prevent the possible spread of the communicable disease.

*Source: Interim US Guidance for Risk Assessment and Public Health Management of Persons with Potential Coronavirus Disease 2019 (COVID-19) Exposures: Geographic Risk and Contacts of Laboratory-confirmed Cases - Updated March 7, 2020.

Crowded public places where close contact with others may occur, such as shopping centers, movie theaters, stadiums.

*Source: Interim US Guidance for Risk Assessment and Public Health Management of Persons with Potential Coronavirus Disease 2019 (COVID-19) Exposures: Geographic Risk and Contacts of Laboratory-confirmed Cases - Updated March 7, 2020.

Remaining out of congregate settings, avoiding mass gatherings, and maintaining distance (approximately 6 feet or 2 meters) from others when possible.

*Source: Interim US Guidance for Risk Assessment and Public Health Management of Persons with Potential Coronavirus Disease 2019 (COVID-19) Exposures: Geographic Risk and Contacts of Laboratory-confirmed Cases - Updated March 7, 2020.